Return Policy
At Ambeol, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Please review our return policy below:
Eligibility:
- To be eligible for a return, your item must be unused, in its original condition, and returned within 15 days of receiving your order.
- Items must be returned in their original packaging, with all tags and labels intact.
Exclusions:
- Certain items are not eligible for return, including product not open or damaged.
Return Process:
- Contact Customer Service: Before returning your item, please contact our customer service team at hello@ambeol.com to initiate the return process.
- Provide Order Information: Please provide your order number and details about the item you wish to return.
- Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to proceed with the return.
- Package Your Item: Securely package your item in its original packaging, including any accessories or documentation.
- Ship Your Item: Ship the item back to us using a trackable shipping method. You will be responsible for paying the shipping costs for returning your item.
- Inspection and Refund: Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Refund Timeframe:
- Please allow 15 business days for us to process your return and issue a refund.
- Refunds may take additional time to appear in your account depending on your financial institution.
Contact Us:
- If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer service team at hello@ambeol.com.
Thank you for shopping at Hydro Miracles. We appreciate your business and strive to provide you with the best possible shopping experience.